How can I pay?  

Payments are processed prior to shipments, we use the services provided by Chase business Bank, and we accept Visa, MasterCard, American Express and Discover

Clients paying by wire will get wiring informational once they have completed the check-out. We must get affirmation from our bank that a wire exchange has been completed.

What if my order is incorrect?

Erroneously provided products should be immediately checked and contact us without any delays.

Please advise us by calling us at 1-949-687-9731 or send us an e-mail to info@itsurmoment.com.

Itsurmement.com offers a warranty on their jewelry I purchase?

Absolutely! We care about our clients and want to make sure that you get what expected. We recommend that you inspect the item very carefully and let us know if you have any concerns within the 14 days. The guarantee does not incorporate typical wear and tear or harms brought about due to injury, carelessness and misfortunes. We strongly suggest that you insure your new purchase as soon as possible. You may contact us with more details and suggestions. 

How do I best care and maintain my new jewelry purchase?

First and foremost, insure your valuable jewelry through your homeowners’ insurance policy; contact your agent, or a reputable insurance company.

We strongly recommend that you pay careful attention to any changes or damages on your purchases, we do not offer sizing nor repair services. 

If you should notice anything unusual, such as when prongs are bowed, pulled, caught, or broken amid typical wear. If you have any questions or concerns, by all means contact us at info@itsurmoment.com for suggestions.

UNDERSTAND YOUR GEMSTONES AND JEWELRY & HOW TO CARE

Some gemstones may fade when exposed to long and direct sunlight. Store some of your gemstones out of long sunlight exposure and in sudden temperature changes.

Gemstones can eventually work their way loose so always check your jewelry before you wear it.  It is wise to remove your jewelry if you participate in sport or other activities.  Beaded-type necklaces like pearls will need to be restrung every 2 years (or more frequently if they are worn every day).

Gemstones lose their luster when exposed to everyday chemicals like chlorine and soap.  Remove your jewelry when doing housecleaning, bathing and while swimming.  Certain cosmetics and perfumes can also damage your gems and make them dull, so make sure you put your jewelry on after your have finished applying these.

Since you would never wear your favorite suede jacket in the rain, or laundering your “dry clean only” wool suit with your jeans. Why wouldn’t you give your gemstone jewelry as much consideration? Just because gems have survived in the ground for millions of years doesn’t make them invincible to the elements of everyday wear on the Earth’s surface.

Sure, you can’t bear to remove that iridescent opal ring your husband gave you for your birthday; you’d feel naked without it. But consider the consequences if you were to accidentally knock your hand against a wall. Opals are softer and more fragile than most gems and subject to damage if exposed to impacts or chemicals. In fact, all gemstones have some care considerations you should know about. 

SAFEGUARDING YOUR PRECIOUS JEWELS

It is important to remove your jewelry before a sports activity, housework or gardening work where jewelry may be prone to impacts and/or strong chemicals.

As a good habit, always check for loose gems and clasps before each wear.

Have a jeweler restring your pearl and bead necklaces at least every two years, annually if you wear them often.

Never store jewelry in piles to avoid gems and metals getting scratched, abrading each other and chains can get entangling. Wrap each piece in separate linen, cotton or silk soft fabric; or separate them in sections in your jewelry box compartments.

DURABILITY AND THE NATURE OF MOST GEMSTONE AND DIFFERENT METALS

The durability of precious metals and gemstones highly depends on their hardness and toughness

The Mohs Scale is used in the jewelry industry to determine hardness. Friedrich Mohs developed this in the early 1800s to assess a gem or mineral’s resistance to wear and tear.

For example, Talc is rated as the softest material rated as One (1), while diamonds are rated as the hardest at Ten (10).

Quartz such as amethyst and citrines are rated at Seven (7). Topaz and Spinel are at Eight (8), and gemstones such as Rubies and Sapphires at Nine (9).

Most of the gemstone’s hardness is similar to quartz. If your jewelry is harder than 7, it won’t easily get scratched. Keep in mind that even a diamond can get scratched.

Platinum, gold, and silver metals that your diamonds are set in have Mohs hardness lower than 4.5.

Platinum: Up to 4.5 (Depending on the mixture)

Pure Silver: 2.8

Pure Gold: 2.5

Rings and bracelets are typically the most vulnerable for daily use. Earrings and necklaces, brooches are typically the least vulnerable. You should avoid certain types of chemical exposures, particularly if worn while cosmetics, perfume, and hairspray are applied; this is especially true on pearls and other organic stones such as coral.

You should consider how you should safely clean your gemstone jewelry in addition to how you wear and store it.

Cleaners are made specifically for particular types of metals but nevertheless they can harm some gemstones. For instance, silver polish can destroy stones set in sterling such as opal, pearl, coral, lapis, turquoise, amber, and other soft or porous stones; it is only safe for sterling silver. Ammonia poses a unique risk to many precious stones.

Popular Gems and Cleaning Tips

Alexandrite (Mohs 8.5)	Clean with soapy warm water, or commercial cleaning solutions. An ultrasonic cleaner or steamers are safe.
Amber (Mohs 2-2.5)	Use only warm soapy water, no brush. pat dry. Do not use detergents; avoid any type of abrasives, chemicals and heat.
Aquamarine (Mohs 7.5-8)	Warm soapy water and a soft brush. Ultrasonic cleaners are safe, but not if the stone is heavily included. Avoid most chemicals.
Coral (Mohs 3.5-4)	Gently wipe clean with a soft, cool, damp cloth. Do not use a brush or an ultrasonic cleaner. Avoid any type of abrasives and strong chemicals.
Diamond (Mohs 10)	Ultrasonic cleaners are safe, unless a stone has large fractures or fracture-filled. Ammonia-based cleaners or mild solvents are fine. If using warm soapy water, rinse well and pat dry or steam clean.
Emerald (Mohs 7.5-8)	Clean with a soft, damp cloth, warm soapy water and a soft brush. Do not use ultrasonic cleaners. Avoid strong chemicals which may dissolve oils used during cutting and processing which conceals inclusions. Although emeralds are harder than quartz, its crystal structure makes it brittle. Avoid impacts.
Garnet (Mohs 7-7.5)	Warm soapy water and a soft brush. An ultrasonic cleaner is usually safe on most garnets, except for andradite garnet which is known as demantoid.
Jade (Mohs 6.5-7)	Warm soapy water will do. Avoid harsh chemicals.
Lapis Lazuli (Mohs 5-6)	Use warm soapy water. Do not scrub. Wipe with a soft cloth. Do not use ultrasonic cleaners and avoid chemicals.
Opal (Mohs 5-6.5)	Use a soft dry or damp cloth. Do not use ultrasonic cleaners.
Pearls (Mohs 2.5-4.5)	Wipe clean after each use with a soft, dry or damp cloth. Do not soak the entire pearl strand which may ruin the silk string and deteriorate it.
Peridot (Mohs 6.5-7)	Warm soapy water and a soft brush is safe. Do not use an ultrasonic cleaner nor a steamer.
Quartz (amethyst, citrine & ametrine) (Mohs 7)	Use warm soapy water. An ultrasonic cleaner is usually safe, but risky to use a steamer.
Ruby & Sapphire (Mohs 9)	Clean with soapy water or commercial solvent and soft brush. Ultrasonic cleaners are usually safe, except for heavily included gemstones.
Spinel (Mohs 8)	Clean with soapy water or commercial solvent and soft brush. Ultrasonic cleaners are usually safe, except for heavily included gemstones.
Tanzanite (Mohs 6-7)	Warm soapy water and a soft brush are safe. Do not use an ultrasonic cleaner nor a steamer.
Topaz (Mohs 8)	Warm soapy water and a soft brush are safe.. Although topaz is hard, but it cleaves. A sudden temperature change or impact can cause a break.
Tourmaline (Mohs 7-7.5)	Clean with soapy water and soft brush. Ultrasonic may be safe except for heavily included tourmalines.
Turquoise (Mohs 5-6)	Wipe with a soft damp cloth and dry. Do not soak or use ultrasonic machines. Avoid chemicals. Be careful with silver cleaners, will cause discoloration.